Shipping policy

Overview

Thank you for shopping with Gypsy Moon! This Shipping Policy explains how we process, ship, and deliver your orders. We are committed to providing transparent, reliable, and timely shipping for every purchase.

By placing an order with Gypsy Moon, you agree to the terms outlined in this Shipping Policy.

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1. Order Processing

Processing Time

All orders are processed within 1–3 business days after your order is placed and payment is confirmed.

What Counts as a Business Day?

Business days are Monday through Friday, excluding the following U.S. federal holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email at the address you provided. This email confirms that we have received your order, but it does not guarantee shipment. Your order will be processed according to the timelines above, and a separate shipping confirmation email with tracking details will follow once your order ships.

Important: Please double-check all order details — including your shipping address — before completing your purchase. Contact us immediately at info@gypsymoon.cc or call +1 (651) 646-1748 if you need to make changes. We will do our best to accommodate requests, but we may not be able to modify orders that have already entered the fulfillment process.

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2. Shipping Methods & Delivery Timeframes

Domestic Shipping (United States)

Delivery timeframes begin after your order has been shipped, not after the order is placed. Please allow 1–3 business days for processing in addition to the shipping time listed above.

Total Estimated Time from Order to Delivery

These are estimates only and are not guaranteed. Actual delivery may vary depending on your location, the shipping carrier, and external factors beyond our control.

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3. Shipping Costs

Shipping costs are calculated based on the following factors:

• Destination address
• Package weight and dimensions
• Current carrier rates

Exact shipping costs will be displayed at checkout before you complete your purchase. The shipping fee shown at checkout is the final shipping charge — no additional hidden fees will be added after your order is placed.

Free Shipping: From time to time, Gypsy Moon may offer free shipping promotions. Terms and conditions for free shipping offers will be clearly stated at the time of the promotion.

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4. Order Cutoff Time

The daily order cutoff time is 3:00 PM (CST).

• Orders placed before 3:00 PM (CST) on a business day may begin processing the same day
• Orders placed after 3:00 PM (CST) will begin processing on the next business day

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

• Your tracking number
• The shipping carrier used
• A link to track your package online

You can also track your order by:

• Email: info@gypsymoon.cc
• Phone: +1 (651) 646-1748

Please allow 24–48 hours after receiving your shipping confirmation email for the tracking information to become active in the carrier's system.

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6. Shipping Carriers

We partner with reputable shipping carriers to deliver your orders safely and efficiently. Depending on your delivery location, your order may be shipped via:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL

The carrier assigned to your order will be noted in your shipping confirmation email. We select carriers based on reliability and destination coverage to ensure the best shipping experience for you.

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7. Delivery Information

Delivery Address

It is your responsibility to provide a complete and accurate shipping address at checkout. Please ensure that:

• Your street address, apartment/unit number, city, state, and ZIP code are all correct
• There is someone available to receive the package at the delivery address
• The delivery location is accessible to the carrier

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Package Delivery

• Most carriers will require a signature upon delivery for high-value orders
• If no one is available at the delivery address, the carrier may:
  • Leave the package in a safe location
  • Leave a delivery notice with instructions for pickup or redelivery
  • Hold the package at a nearby facility for pickup

Unclaimed Packages

If a package cannot be delivered due to an incorrect address, refused delivery, or failure to claim the package, it may be returned to us. In such cases:

• We will contact you to arrange reshipment
• Additional shipping charges will apply for reshipment
• We are not responsible for delays caused by returned or unclaimed packages

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8. Lost, Damaged, or Stolen Packages

Lost Packages

If your package appears to be lost in transit:

1. Check your tracking information — sometimes delivery status may not update immediately
2. Wait 48 hours after the estimated delivery date
3. Contact us at info@gypsymoon.cc or call +1 (651) 646-1748

We will investigate the issue with the shipping carrier and work to resolve it promptly. If the carrier confirms the package is lost, we will offer a replacement or refund at our discretion.

Damaged Packages

If your package arrives damaged:

1. Document the damage — take clear photos of the outer packaging, inner packaging, and the damaged product(s)
2. Contact us within 48 hours of delivery at info@gypsymoon.cc with your order number and photos

We will work with you to resolve the issue, which may include a replacement or full refund. Please retain all packaging materials until the issue is resolved, as the carrier may require inspection.

Stolen Packages

If your tracking shows "delivered" but you have not received your package:

1. Check with neighbors or household members — the package may have been delivered to someone nearby
2. Check around your property — carriers sometimes leave packages in unexpected locations
3. Contact the shipping carrier directly to file a delivery inquiry
4. Contact us at info@gypsymoon.cc — we will do our best to assist you in resolving the situation

Note: We are not responsible for packages that are stolen after delivery confirmation. However, we will work with you and the carrier to investigate the matter and find a satisfactory resolution.

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9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions, including:

• Hazardous materials — items classified as hazardous may require special handling
• Restricted destinations — we currently ship within the United States. Orders to P.O. Boxes, APO/FPO addresses, or U.S. territories may be subject to carrier limitations
• Large or oversized items — may require special shipping arrangements and additional fees

If any restriction applies to your order, we will notify you promptly and discuss alternative arrangements.

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10. Order Changes and Cancellations

We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order:

• Contact us immediately at info@gypsymoon.cc or call +1 (651) 646-1748
• We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the fulfillment process
• If your order has already shipped, please refer to our Return & Refund Policy for information on returns and exchanges

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11. Refused or Returned Packages

If a package is refused by the recipient or returned to us due to:

• Incorrect or incomplete address
• Refusal at delivery
• Inability to deliver after multiple attempts

The original shipping charges are non-refundable. Additional shipping charges for reshipment or return processing will apply. If you would like your order reshipped, please contact us to arrange payment of additional shipping fees.

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12. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest shipping information.

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13. Contact Us

If you have any questions about shipping, your order, or this Shipping Policy, please don't hesitate to reach out: