FAQ

Orders

Q: How do I place an order? Simply browse our store, add your desired items to your cart, and proceed to checkout. You'll need to provide your shipping address, email, and payment information to complete your order.

Q: Can I modify or cancel my order after placing it? We process orders quickly. If you need to make changes, please contact us immediately at info@gypsymoon.cc or call +1 (651) 646-1748. We will do our best to accommodate your request, but we cannot guarantee changes once your order has entered the fulfillment process.

Q: How do I know my order was received? After placing your order, you will receive an order confirmation email confirming that we have received your order. Please check your spam or junk folder if you do not see it in your inbox.

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Payment

Q: What payment methods do you accept? We accept all major credit and debit cards processed securely through Shopify Payments. The available payment options will be displayed at checkout.

Q: Is my payment information secure? Yes. All payment transactions are processed through Shopify's secure, PCI-compliant payment system. We do not store your credit card information on our servers.

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Shipping

Q: How long does order processing take? All orders are processed within 1–3 business days (Monday – Friday, excluding U.S. federal holidays).

Q: How long does shipping take? Standard shipping takes approximately 4–7 business days after your order has shipped. Total estimated time from order to delivery is 5–10 business days.

Q: What is the daily order cutoff time? Orders placed before 3:00 PM (CST) on a business day may begin processing the same day. Orders placed after this time will begin processing on the next business day.

Q: How can I track my order? Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also contact us at info@gypsymoon.cc for tracking assistance.

Q: Do you ship internationally? Currently, we ship within the United States only.

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Returns & Refunds

Q: What is your return policy? We want you to love your purchase. If you are not satisfied, please refer to our Return & Refund Policy for full details on eligibility, timeframes, and instructions.

Q: How do I initiate a return? To start a return, please contact us at info@gypsymoon.cc with your order number and the reason for your return. Our team will guide you through the process.

Q: How long does it take to receive my refund? Once we receive and inspect your returned item, your refund will be processed within 5–10 business days. The refund will be credited to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

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Damaged or Lost Packages

Q: My package arrived damaged. What should I do? Please contact us within 48 hours of delivery at info@gypsymoon.cc with your order number and clear photos of the damage. We will arrange a replacement or refund.

Q: My tracking says delivered, but I haven't received my package. First, check around your property and with neighbors. If you still cannot locate it, please contact us and we will work with the carrier to investigate the issue.

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Account & Privacy

Q: Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders and enjoy a faster checkout experience.

Q: How is my personal information used? We respect your privacy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

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Contact Us

If your question is not answered above, we're here to help!