Refund policy

Returns

We stand behind every purchase with a 30-day return window. You have 30 days from the date you receive your order to submit a return request.

Conditions for a Valid Return:

• Item must be in its original, unworn, and unused condition
• All original tags must remain intact and attached
• Product must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required

How to Initiate a Return:

Send an email to info@gypsymoon.cc with your order number and reason for return. Our team will respond with next steps within 1–2 business days.

Once your request is approved, we will provide a prepaid return shipping label along with packaging and shipping instructions. Please be aware that any items returned without an approved request will not be eligible for processing.

Return Mail To:

Gypsy Moon Snelling Ave, St Paul, MN 55104

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Damaged, Defective, or Incorrect Items

Upon receiving your order, please carefully check all items. If any product arrives damaged, defective, or is not what you ordered, contact us immediately at info@gypsymoon.cc. We will work with you to make it right — whether through a replacement or full refund.

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Non-Returnable Items

The following product categories are final sale and not eligible for return:

Gift Sets & Bundles

• Pre-assembled gift boxes and curated gift sets (once opened or seal is broken)
• Holiday gift bundles and seasonal gift packages
• Gift-wrapped items where the original packaging has been removed or damaged

Gift Accessories & Add-ons

• Gift bags, tissue paper, ribbons, and wrapping materials
• Gift card holders and envelopes
• Decorative gift toppers and embellishments

If you are unsure whether your item qualifies for return, please contact us at info@gypsymoon.cc before initiating the process.

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Exchanges

We do not process direct exchanges. Instead, we recommend the following two-step process:

1. Submit a return for the original item following the steps above
2. Place a new order for the replacement item you prefer

This ensures you receive your desired product as quickly as possible.

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Refunds

After we receive and inspect your returned item, we will send you an email confirming whether your refund has been approved or declined.

If Approved:

• Your refund will be issued to the original payment method used at checkout
• Processing time: up to 10 business days from approval
• Additional processing time may apply depending on your bank or card issuer

Still Waiting?

If 15 business or more have passed since your refund was approved and you have not received it, please contact us and we will investigate immediately.

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Need Help?

For any questions about returns, refunds, or exchanges, our support team is here for you.